COVID-19: Business Continuity Plan (BCP) using Design Thinking

Business Continuity is a part of an organization’s strategy to ensure that business can carry on despite extraordinary events that affect the business landscape like Covid-19.

Conventional planning tends to focus on financials and processes, where level of ambiguity is low. BCP using design thinking is a human centric approach that is suitable for issues that are more complex with hidden human needs in response to sudden changes in the work environment.

Course Objectives

By the end of the workshop, learners will be able to:

- Describe the importance of Business Continuity Planning and the impact to organisation HR practices.

- Understand the application of design thinking methodology to Business Continuity Planning

- Define the HR problem statement(s) that is/are most essential to organisation business continuity.

- Apply design thinking process to address specific employee needs into business continuity plan. Develop a HR focused Business Continuity Plan.

What will be covered?

- What is Business Continuity Planning (BCP)

- The Business Continuity Challenges / Issues to HR

- Design Thinking Vs Conventional Planning in BCP

- Review Organization’s Current Response to Business Continuity Issues

- Empathy and needs of Stakeholders and their experiences

- Ideate for solutions

- Business Viability and Opportunities (Business model prototype and iterations with financial projections)

- Developing a HR focused Business Continuity Plan

Who should attend?

Senior management C Suite, Middle Management HR Directors, Managers/ Leaders and Line Managers.

Course Fees & Schedule

Full course fee = $428 (incl GST)

[ SMCCI Peniaga Pintar Fund applicable ]

Course Duration

1 day, 9am to 5pm (7 hours)


Upcoming Training: TBA

Training Provider


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For course registration and any other course-related enquiries, please email to:
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